Coronavirus (COVID-19) Information
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Coronavirus (COVID-19)

Due to the impact of COVID 19 (Coronavirus) and the increase in cases across the UK, it's important to update you on the steps that we are taking to keep Safe Hands operating safely. 

The outbreak has implications across the funeral industry, including funeral plan companies and the funeral directors they work with.  At this time, we are working closely with our partners to ensure that we deliver the services that are needed, at this time. The situation is changing daily.

The current message from the Government is that funerals should continue, as far as possible, for now, following all the guidelines issued for minimising the risk of transmission. This means funerals can go ahead, but they may be different from what might normally be expected.

Currently funeral directors are prevented from providing certain services, which may include omission of limousines and chapel of rest viewing.

Guidance from The Church of England, Scotland and Wales and many Catholic Diocese have stopped taking services and have closed until further notice. Cemeteries and crematoria are currently reviewing how they will handle large gatherings and the numbers of those attending the funeral will have to be kept to a minimum. 

FAQ's applicable to cases where a Safe Hands plan holder has passed away.

What if items in my funeral plan are no longer available due to coronavirus?
The situation is changing regularly and if there are any further limitations to the services, that should be included in the funeral plan, we’ll work with you and the nominated Funeral Director to address this.

How will the funeral director finalise the funeral arrangements with me (date, time, location, etc), if I am self-isolating?
When we receive a bereavement notification and notify the Funeral director, the Funeral director appointed to conduct the funeral will telephone you. The funeral director will discuss arrangements and they can give you the correct advice and guidance on next steps at that time.

Will the number of people that can attend the service (at the crematorium, cemetery, or church) be restricted?
Yes, all funerals taking place at this time should be limited to immediate family and. Please check with the Funeral director and they’ll be able to provide you with the most up to date guidance.

(Where a plan provides for the provision of a limousine or limousines) Will the funeral director provide the limousine(s) covered by the plan?

The situation is changing regularly.  Funeral directors are following the Government and public health guidelines. Some Funeral directors have removed the provision of limousines whilst others are restricting limousine capacity.

We’re here to help support and guide you through. If you have any questions, please don’t hesitate to get in touch with us by calling on 0800 917 7099

The National Association of Funeral Directors have guidance on their website to support those who lose a loved one during the COVID 19 outbreak.  Visit here

You can find the latest government health guidance on coronavirus on the NHS website