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COVID-19 Update

Due to the impact of COVID 19 (Coronavirus) and the increase in cases across the UK, it’s important to update you on the steps that we are taking to keep Safe Hands operating safely. 

Our Offices remain open and our team are available to help with all enquiries.

Whilst the impact of the Coronavirus (COVID – 19) Pandemic continues to evolve, our priority is to ensure the health & safety of our staff,  whilst maintaining services throughout the ongoing crisis. 

We are following HM Government guidelines, to ensure that we are working safely and supporting our employees’ health and wellbeing during the current pandemic. We are currently experiencing increased enquiries from existing plan-holders and new enquiries. In light of this, you may experience some delays in response times and increased call waiting times.

Impact of COVID – 19 on Funerals

The outbreak has implications across the funeral industry, including funeral plan companies and the funeral directors they work with.  At this time, we are working closely with our partners to ensure that we deliver the services that are needed, at this time.

The government currently advise that funerals can still go ahead, as long as they adhere to safety guidelines to minimise the risk of spreading COVID-19. The services offered by funeral directors have also been restricted, which means funerals may go ahead differently than originally expected. We will do our best to fulfil your individual wishes while following safety guidelines.

For the latest information and guidelines from the government on managing a funeral during the coronavirus pandemic, please click here

The National Association of Funeral Directors have guidance on their website to support those who lose a loved one during the COVID 19 outbreak.  Visit here

You can find the latest government health guidance on coronavirus on the NHS website.


FAQ’s applicable to cases where a Safe Hands plan holder has passed away.

How will the funeral director finalise the funeral arrangements with me (date, time, location, etc), if I am self-isolating?

When we receive a bereavement notification and notify the Funeral director, the Funeral director appointed to conduct the funeral will telephone you. The funeral director will discuss arrangements and they can give you the correct advice and guidance on next steps at that time.

Will the number of people that can attend the service (at the crematorium, cemetery, or church) be restricted?

Yes, all funerals taking place at this time should be limited.  It is advised only a modest number of family and friends of the deceased should travel to and attend the funeral. The number of attendees should be kept as low as possible to ensure social distancing can be maintained. 

The venue will determine the maximum number of attendees that they can safely accommodate whilst also maintaining social distancing.

Please check with the Funeral director and they’ll be able to provide you with the most up to date guidance on your preferred service location during any arrangements.

What if items in my funeral plan are no longer available due to coronavirus?

The situation is changing regularly and if there are any further limitations to the services, that should be included in the funeral plan, we’ll work with you and the nominated Funeral Director to address this. We understand that accepting these changes may be difficult, but these guidelines are in place for the safety of all funeral attendees and staff. Limitations to your plan may differ between locations and funeral directors, we will work with you and the funeral director to provide you with the best service possible.

We will do our best to meet the needs of our clients, while staying aligned to Government advice

We’re here to help support and guide you through. If you have any questions, please don’t hesitate to get in touch with us by calling on 0800 917 7099

If the reason for your call is not urgent, please contact us by email at [email protected]