In the case of Topaz, Pearl, Sapphire, and Ruby plans, customers can nominate any firm of funeral directors*, anywhere in the UK, as the one that they would prefer to undertake their funeral. However, as a plan holder’s lifespan is indeterminate, and given the scope for circumstantial change over the course of a plan holder’s life - it is technically impossible for any funeral plan provider to guarantee that funeral director nominated by a customer at the point a plan is purchased, will be available to undertake the funeral when the plan holder passes away.
If you nominate a preferred firm, then when you pass away, Safe Hands Funeral Plans will offer the benefit of your funeral to that firm. However, if that firm is unavailable, for any reason, to undertake the service, then it will, instead, be assigned to an alternative local firm (usually one that is a member of the National Federation of Funeral Directors), at Safe Hands Funeral Plans’ discretion.
In the case of the Direct Cremation option, the funeral director is chosen at the sole discretion of Safe Hands Funeral Plans.
*Safe Hands Funeral Plans cannot be assigned to firms of funeral directors that are owned, or managed by, Dignity Plc.