Website Terms and Conditions

Please read these carefully before using this site

What's on this page?

Thanks for visiting our site.

Safe Hands provides a range of products and services to consumers and businesses. Our services are diverse, so you may find there are other terms that apply over and above what you’re reading here.

We make all of our terms clear with relevant products or services, and those terms become part of your agreement with us if you use those products and services.

By using this website, or our services or products, you’re agreeing to these terms and any additional terms that may apply. This page holds information about your visit to our website today:

Who we are and how to contact us

Safe Hands is a business that's a member of the Funeral Planning Authority.

We're registered in England and Wales under company number 08869875. Our registered office is at 12 Mariner Court, Calder Park, Wakefield, WF4 3FL.‍

The terms we set for using our website

When you use our site, you’re agreeing to comply with our terms.

If you don’t agree to our terms, you mustn’t use our site. If you’re letting other people visit our site through your internet connection, please ask them to make sure they understand our terms too.

Other terms that may apply

Please read our Privacy Notice. And our Cookie Policy, which also applies when you’re using our site. Our Accessibility Notice also holds useful information.

Making changes to these terms or our site 

When you use our site, please check to make sure you understand the current terms.

As our products, business and customer’s needs change, we may update and change our site and our terms.

We don’t guarantee that our site will always be available. We may suspend or withdraw or restrict all or any part of our site for business and operational reasons. 

Transferring this agreement

We may transfer our rights and obligations under these terms to another organisation. This is something that might happen if, for example, we asked a third party to run our website.

Rules about our Intellectual Property, content, our logos or trademark

How you may use this site’s content

We are the owner or the licensee of all intellectual property rights in our site. Our site’s content is also protected under copyright.

Our trademarks or logos

Safe Hands reserves all rights in its intellectual property.

Please don’t use any of our trademarks, logos, the Safe Hands brand (or anything similar) without our written permission.

Our responsibility for loss or damage suffered by you

We take our responsibilities seriously. So we would never exclude or limit our liability to you where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. 

If you are a business user

To the extent permitted by law, our liability for any claims under these terms shall be limited to the amount you have paid us for using our services.

We will not be liable to you for any loss or damage in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with, use of or inability to use our site. We will not be liable for the use of or reliance on any content on our site, including loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage. This includes loss of profits, revenue, data, exemplary or punitive damages.


If you are a consumer user

We provide our site for domestic and private use. You agree not to use our site for any commercial or business purpose. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How to complain or compliment us

If you think something’s wrong, please let us know as soon as you can. We welcome opportunities to improve our services. But if you’re happy with what we’re doing, you’re also very welcome to get in touch.

In either case, our customer services are here to help you on [email protected]

How we may use your personal information 

We will only use your personal information as set out in our Privacy Policy and Cookie Policy.

Use of our content

We're happy to help you learn about our products and about funeral planning in general. You may want to download or copy information from our site for personal use.

Sometimes you might want to share our work with people in your organisation. But please, don’t copy our content for commercial reasons. If there’s something you’d like to use that way, let us know – we’ll see if we can give you written permission. 

Using information on this site

We are not financial advisers. The content on our site is for information only.

We do make reasonable efforts to keep our content updated, but we can’t guarantee it’s accurate, complete or up to date all of the time.

If we've included links to other sites or resources provided by third parties, they’re for information only. We don’t have any control over those sites or resources.

Laws and disputes

The information on our site is mostly for people living in the United Kingdom. The content may not be appropriate for or available to people in other locations. 

If you live the United Kingdom, European Economic Area or Switzerland, then the laws of your country of residence will apply to any dispute arising from these terms. 

Otherwise, these terms of use and any other applicable terms are governed by English law. You agree to the exclusive jurisdiction of the courts of England and Wales unless otherwise expressly agreed by us in writing.